Returns

Oh no! If you're viewing this page, then something has gone amiss with your Elite Cricket Store Customer experience - and we don't like that happening! Have a read of this page to find out what we can do to help you.

We strongly advise you to check the item thoroughly for any defects or faults at the time of purchase before leaving the store. Returns won’t be accepted for defects noticed once you have left the store.

We always check the goods before posting them to the customer. Although our staff makes all efforts to avoid any errors, mistakes do happen. We strongly advise you to thoroughly check the goods when you receive them, and in a rare case, the goods you ordered are damaged, defective, or incorrect. We advise you to contact us immediately within 48 hours of receiving the goods. You can contact us on 0430911758 or write to us at info@elitecricketacademy.com.au and our staff will assist you. Returns won’t be accepted for defects or faults reported after 48hrs of receiving the goods.

For your Peace of Mind, we provide Returns for Change of Mind whether it is an Online or In-store purchase. Please see below the terms & conditions for Returns.

Terms & Conditions for Returns

• The item MUST be in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused, and sold).
• Any free stuff you have received from us with the gears MUST also be returned in new, unused and saleable condition.
• Returns won’t be accepted if the item is an exclusion* (Please see below).
• Satisfactory proof of purchase MUST be provided at the time of return along with the item and any Free gifts or gear received. Please retain a copy of the proof of purchase for your reference.
• The item MUST be returned back within 30 days of purchase. If the item is received after 30 days of purchase, unfortunately, no refund will be issued.
• Please either bring the item to the store or post it to:
  Elite Cricket Academy and Sports Gear Pty Ltd 87 Elm Park Drive, Hoppers Crossing, Vic 3029
• The returns MUST have your full name, Invoice number and mobile number clearly written on the package.
• In case of change of mind, the buyer pays the return postage as well as the initial postage cost of dispatching the item to the customer. Postage costs will not be refunded in any circumstances.
• We advise you to post the item to be returned via registered post with signature on delivery as we won’t be able to process the refund if the item is not received, if it is lost in transit. Elite Cricket Academy and Sports Gear Pty Ltd (ECA) will not be liable for lost return parcels under any circumstances.
• Under all circumstances, a refund will be provided in the form of Store Credit valid for 1 year.
• Store credit will be issued only once the item is received with inserts and proof of purchase by ECA.
• ECA reserves the right to discretion in case of any dispute

* What are the Exclusions?

• If you choose Free Knocking and or Match Ready Service with the bat at the time of purchase, unfortunately, we won’t be able to accept any returns as the bat is not considered new anymore once it's prepared. Hence the 30 Day Return policy nullifies.
• Cricket Bat should not have any marks, including mallet or ball, and no oil should be applied on the bat.
• Socks, abdominal guards and abdominal briefs are not returned because of health & hygiene.
• Sale & Clearance items will not be returned.