How much does shipping cost at Elite Cricket Academy and Sports Gear Pty Ltd?

Australia

We offer a flat rate of AU$10 to ship to anywhere in Australia. Some items are under free shipping promotion which can change at any time.

New Zealand

Orders travelling to New Zealand will incur different shipping costs depending on the order weight:

• 0 - 1.9kg is AU$15 (and ships via Parcel Post)
• 2.0 - 4.9kg is AU$20 (and ships via Parcel Post)
• 5.0 - 20kg is AU$25 (and ships via Parcel Post)

How long will it take to receive my order?

Australia

If your order was shipped via Express Post (see the above question), it will generally be delivered within 1-2 business days. This is provided you are within the Express Post serviced area.

Regular Post takes a bit longer and delivery times can vary, as you can see in the table below.

Location	Business Days
Tasmania	1
Victoria (includes Melbourne Metro)	3 - 4
Sydney Metro & ACT	4 - 5
South Australia (includes Adelaide Metro)	4 - 5
Queensland Central & South (includes Brisbane)	5 - 6
NSW Regional	5 - 6
Perth & Darwin Metro	6 - 7
Northern Territory Regional	6 - 8
Far North Queensland	6 - 10
Western Australia Regional	7 - 9

New Zealand

Our New Zealand customers can expect the following transit times:

• Express - 2 to 4 business days
• Standard - 4 to 6 business days
• For rural or remote areas - add three business days

When will my order be dispatched?

Great question! Possibly our most popular one.

If you place your order before 3pm (AEDT) on a business day, we can usually get it out the same day. If it’s after 3pm (AEDT), it’ll go the next business day.

This excludes public holidays and any Australia Post holidays.

	Order placed before 3pm AEDT	Order placed after 3pm AEDT
Monday	Same day	Tuesday
Tuesday	Same day	Wednesday
Wednesday	Same day	Thursday
Thursday	Same day	Friday
Friday	Same day	Monday
Saturday	Monday	Monday
Sunday	Monday	Monday

Can I track my order?

Australia

Absolutely! In your shipping confirmation email there’ll be a unique tracking code that you can enter on the Australia Post website.

It can take up to 24 hours for the tracking information to appear on their website.

New Zealand

Tracking is also available for orders shipped to New Zealand through the Australia Post website as well as the New Zealand Post website.

As your order gets closer to delivery the New Zealand Post website will provide the most accurate information.

My package isn’t here yet. What’s going on?

First up, track your parcel on the Australia Post website (or the New Zealand Post website if you're in New Zealand). You’ll find your tracking code in the shipping confirmation email.

If things aren’t making sense in the tracking, we’re happy to help out. That said, due to restrictions with Australia Post, we can’t get any answers until the package is more than three days late based on the table above.

That means if we were sending to Sydney via Regular Post, more than 9 days need to have passed before we can get answers about what’s going on. We know it’s not ideal, but we have to play by Australia Post’s rules, especially at busy times of the year like Christmas and Easter.

So if your package is more than seven days late, please contact us at info@elitecricketacademy.com.au and be sure to include your name, order number, tracking number and contact information so we can find out what’s going on for you.

Parcels coming into New Zealand

Clearance through Customs

All tracked orders coming into New Zealand are scanned on arrival and again on clearance from the New Zealand Customs Service (Customs).

You can check for these scans on the New Zealand Post tracking tool.

If Customs are holding an item for clearance or payment of duties, taxes or Customs fees, this will appear in tracking as "Held for clearance".

For more information, see Is Customs holding my parcel?

Duties and Charges

As a rule of thumb, orders over NZ$399 will incur Customs Duty when shipped to New Zealand.

Use the What's My Duty Estimator on the New Zealand Customs Service website to see if this cost applies to your order.

Does my order need to be signed for when it’s delivered?

It’s up to you. We provide you with the option when you place your order. But there's two things you need to know:

• If you choose ‘No signature required’, we can’t be held liable for your parcel going missing.
• Also, strangely, we can’t guarantee that Australia Post won’t ask for a signature anyway. In some areas, Australia Post will require a signature on all parcels regardless of what you specify.

Find out more about opting to leave your parcel in a safe place here.

I placed an order but didn't receive confirmation.  Where'd it go?

There are a few possible reasons why you might not have received a confirmation email after placing an order:

• Check your junk email, it's sometimes hiding in there.
• If you have email accounts, make sure you're checking the right one.

If you've double checked those things and still don't have a confirmation email, please contact us and we'll manually make sure your order was submitted successfully.

You guys stuffed up, or I got an item I didn’t ask for. Can you fix it?

That's no good at all. Sometimes we do get things wrong, and we’ll do our best to fix it up asap! If you contact us we can figure out what went wrong and how to fix it for you. Please do not dispose of or open any incorrect products unless we advise you to.

My product/s are damaged/there’s something wrong with them. Can I have a new one/s?

Oh no! Damaged parcels are the worst. We’d be happy to sort this out for you, but here’s the important part: if you receive damaged goods do not throw them away!

If it’s possible, snap a photo of the damage and send it to info@elitecricketacademy.com.au. We can then arrange to replace or swap the items and will organise for you to return the damaged items back to us.

I changed my mind about a product. How do I return it?

Effective from 16th March 2021, we will only provide a change of mind refund for a single unit of a product. 

If you’ve changed your mind and want to return an unopened product in resalable condition, here’s what you need to do:

• Get in touch with us so they know what’s going on.
• Post the item back to us within 7 days of ordering it (you’ll need to cover the shipping costs).
• We’ll process your refund when we receive the item and email you to let you know.
• Note: We have a limit of one return per month, and we can’t refund goods that have already been opened and or used unless it’s a damage or quality issue (see the previous question).

Can I pick up items from your store?

Yes you can, please feel free to drop into our store at 87, Elm Park Drive Hoppers Crossing Vic 3029

How can I contact the Customer Service team?

Do you want to talk to us? Hurrah! We love talking to customers and are ready to help. If it’s regarding an order, make sure you have your order number ready so we can bring it up in our system.

You can get in touch via:

• Phone. Call +61 430911758 from 9 am to 5 pm Monday to Friday AEDT.
• Email. Pop a summary of your question (including any reference numbers) into an email and send it to info@elitecricketacademy.com.au
• Social Media. Hit us up on Facebook or Instagram or Whatsapp with your questions. Sometimes we’ll need to get other contact details off you so we can help you out, but it’s a great starting point.

SHIPPING FREQUENTLY ASKED QUESTIONS

How much is shipping?

Shipping for all Australian orders is a flat rate of $10!

NZ orders are a bit different depending on the order size.

0 - 1.9kg is AU$15 (and ships via Express Post)

2.0 - 4.9kg is AU$20 (and ships via Parcel Post)

5.0 - 20kg is AU$25 (and ships via Parcel Post)

Do Elite Cricket Academy and Sports Gear Pty Ltd ship internationally?

Yes, we do.

How long will my order take if I order today?

If we receive your order before 3 pm (AEDT) it will always leave us the same day though.

Can I organise Express shipping for my orders?

Certainly! This will require a manual phone order with the team on 0430911758 during business hours. There will be additional costs associated with express shipping.

I've been issued a tracking number but it still shows no movement?

Tracking will only show movement once it arrives in your destination state. Depending on your state, it can sometimes be days before tracking shows any movement (this does not mean it is not moving)

What does "Awaiting Fulfilment" mean with my order?

This means we have successfully received your order and it is awaiting processing on our end.

What does "Completed" mean with my order?

This means we have now fulfilled your order, ready for shipping.

I didn't receive an email confirmation after my order

We recommend checking your junk inbox, if you're still are unable to locate it, please contact us at info@elitecricketacademy.com.au

Can I pick up items from your store?

Yes you can

Who do I contact to enquire about an order or if I have a question?

We can be contacted directly on our email info@elitecricketacademy.com.au, by phone at +61 430911758 or via our enquiries page

I've just realised I've entered the wrong address but my order's been dispatched. What can I do?

We recommend first attempting to change your address via Australia Post MyPost delivery options. Failing that, please contact us for assistance.